During the check out process when you purchase a DI LUCA frame, you will be asked to confirm that you have carefully read the warranty policy and digitally accept that you understand the terms and conditions.
All DI LUCA frame sets and associated parts, except consumable parts such as hangers, cable stops etc, are under our warranty program:
– 3 years if you register on WWW.dilucabike.com within 10 days from the time of purchase. – 2 years if you do not register or as far as reguards the replacable products under warranty.
DI LUCA BIKE warrants that your frame, forks, seatpost and other parts supplied with the frame are free of any manufacturer’s defects and they are only applicable to the orignal purchaser and may not be assigned.
Damage caused by abuse, misuse, improper assembly, rental, improper or insufficient maintenance, accident, impact, corrosion, use of aggressive cleaners, use with non compatible components, improper repairs and wear and tear is not under this warranty.
We reserve full rights to replace defective forks or frames with the closest available match or a relevant successor model at our discretion or even carry out repairs to them. DI LUCA BIKE will not warrant any product that has been previously covered or replaced by DI LUCA BIKE. A warranty product, in all circumstances, does not prolong the warranty period and/or initialize a new warranty period. These benefits constitute the Limited Warranty’s entire scope.
In order to avoid any bogus/fraudulent warranty claims, purchaser pays for inspection policy. After our engineers have inspected the claim and provided that the claim is approved, we will pay for the repaired/replaced parts’ shipping cost and also reimburse your shipping cost upon receipt of proof of payment to a reputable courier or Speedpost service. If the claim is rejected, we will return your frame part at our cost.
Your DI LUCA frame and associated parts have been designed following EN ISO 4210:2014 standard. Any misuse of your road bike, such as carrying additional passengers/children or loads, carrying luggage and attaching parts not specifically designed for the frame will void your warranty.
The cost of replacing other parts and/or components withuot the DI LUCA BIKE and/or C2 logos that may have been damaged or affected by the manufacturer’s defect is not covered by this warranty. Additionally, the cost of labour and material associated with the replacement of the DI LUCA frame set and its associated parts is not under this warranty.
The foregoing limited warranty is exclusive and in lieu of all other warranties of quality and performance, written, oral, or implied. All other warranties, including any implied warranties of merchantability or fitness for a particular purpose are hereby disclaimed. In no event shall DI LUCA BIKE be liable for special, indirect, incidental, consequential, statutory or exemplary damages, whether in contract, tort, negligence, strict liability or otherwise including, without limitation, loss to property other than this product, loss of use of said product, or other property, or other economic losses. DI LUCA BIKE shall not be liable for contribution or indemnification, whatever the cause.
Some jurisdictions do not allow limitations on how long an implied warranty lasts and/or the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to particular customers. DI LUCA BIKE’s obligations under any warranty shall be limited, to the greatest extent allowed by law, as provided in DI LUCA BIKE limited warranty. This limited warranty gives you specific legal rights; you may also have other rights, which vary from one jurisdiction to another.
All claims must be submitted directly to DI LUCA BIKE via email to firstname.lastname@example.org and must be accompanied with the following information:
– 1/ Copy of the original receipt showing purchaser’s name, purchase date and serial number. – 2/ Photograph clearly showing the serial number under the bottom bracket. – 3/ 3-4 photographs showing the defective area. – 4/ Photo of whole bike left and right side.
The above is minimum requirement. To ensure a quick resolution of any warranty claim, make sure you provide the requested information and please use a proper camera under good lighting conditions with high resolution.